We are committed to protecting your privacy
We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service. This Policy indicates the type of processes that may result in data being collected about you. Your use of this website gives us the right to collect that information.
It applies to information we collect about:
- visitors to our websites
- people who use our services
- people who make enquiries using any form mechanisms on our website
- people who apply for employment with us
Visitors to our websites
When someone visits our website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting any of our websites. We will not associate any data gathered from this site with any personally identifying information from any source. Where we do want to collect personally identifiable information through our website, we will make it clear where we collect personal information and will explain what we intend to do with it.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. In particular this applies for registered users of the website to provide easy return log in facilities.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to users’ needs. We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Cookies used on this site and what they are used for
We use a number of different cookies on our site. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.
The table below explains the cookies we use, or may use, and why.
|These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.||Click here for an overview of privacy at |
|Content Management System (CMS) session cookies||c01992c9bed619a202594ecd41812d88|
|This cookie is set by our content management system upon arrival at the website and is essential for its correct operation. The purpose is to store session variables such as login state, current location in site, etc.||Session cookies have no other uses and are deleted when a user closes their browser.|
*To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout.
Social Website Cookies
In common with many other websites we either have or may include sharing buttons on our site relating to popular Social Media Websites like Facebook, Google+, Twitter, etc so you can easily “Like” or share our content through these services. The privacy implications vary depending on the policies of these social media sites and will depend to some extent on the privacy settings you have chosen on these networks. It should be noted that Facebook do use ‘Like’ buttons to record your visits to any website containing them, whether or not you click on these and irrespective of whether you are currently logged in on Facebook. There are software applications available, such as Abine’s Blur plug-ins for popular web browsers, which can be installed on web browsers to automatically prevent tracking by social Media and many hundreds of other advertising tracking type cookies.
External web services
We may, at times, use a number of external web services on our website, mainly to display content within our web pages. For example, to display images we may occasionally use Flickr or similar photo storage sites; to show videos we may use YouTube. This is not an exhaustive or complete list of the services we use, or might use in the future when embedding content, but these are the most common types. We cannot prevent these sites, or external domains, from collecting information on your usage of any embedded content. If you are not logged in to these external services then they will not be able to identify you but they are likely to gather anonymous usage information e.g. in the case of YouTube the number of views, plays, loads, etc. To find out more please visit YouTube’s embedding videos information page.
Where we collect personal information
Registering on our website
In order to access technical information you may be required to register on the website or to complete a response form. The registration process and/or Forms require you to provide your Name, Address, Email Address and other details which enable us to understand and record who is using and requiring this information or technical service. Registration information we gather is encrypted and is securely stored in our databases.
Using enquiry or other response forms
When you use the response forms on our website we may ask for details of your name, position/title, company name, address, email address, telephone numbers, etc. Any information you supply using our response forms will be forwarded to us by secure email so that we can deal with your enquiry in the most effective manner possible. The information is also databased on our web servers and will only be used in connection with your enquiry.
How is the information used and by whom?
We use the information collected primarily to process the task for which you visited the website. Data collected in the UK is held in accordance with the Data Protection Act. All reasonable precautions are taken to prevent unauthorised access to this information.
Data we collect will be used by us for the following purposes only:
- Internal record keeping and to enable us to respond to any enquiry you have made.
- We may use the information to improve our products and services.
- We may periodically send promotional emails or newsletters about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
- We may use the information to customise the website according to your interests.
What security measures do we have in place to protect this information?
To protect your privacy, where we retain your information this is encrypted and stored securely in our server database.
We also use our best efforts to protect your information offline – it is only given to those of our employees who genuinely need to have access to it in order to perform their job.
Complaints or queries
We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is in any way not correctly handled. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
Controlling your personal information
AAC Waterproofing will respect your legal rights to your data. Listed below are the rights that you have under law, and what AAC Waterproofing does to protect those rights:
The right to be informed – AAC Waterproofing is publishing this Privacy Notice to keep you informed about what we do with your personal information. We aim always to be clear about how we use your data.
The right to access – You have the right to access your information. If we do hold information about you, subject to proof of identity, we will:
- give you a description of it;
- tell you why we are holding it;
- tell you who it could be disclosed to; and
- let you have a copy of the information in an intelligible form.
To make a request for any personal information we may hold you need to provide us with proof of identity and put the request in writing to the email address provided at the bottom of this section.
The right to rectification – If the information AAC Waterproofing holds about you is inaccurate or not complete, you have the right to ask us to rectify it. If that data has been passed to a third party with your consent or for legal reasons, then we will also ask them to rectify the data. Please contact us if you need us to rectify your information.
The right to erasure – This is sometimes called ‘The Right to be Forgotten’. If you want us to erase all your personal data where we do not have a legal reason to continue to process and hold it, please contact us to request this.
The right to restrict processing – You have the right to ask us to restrict how we process your data. This means we are permitted to store the data but not further process it. We keep just enough data to make sure we respect you request in the future. If you want us to restrict processing of your data, please contact us to request this.
The right to object – you have the right to object to AAC Waterproofing processing your data even if it based on our legitimate interests, the exercise of official authority, or processing for the purpose of statistics. If you wish to object please contact us to request this.
The right to withdraw consent – If you have given us your consent to process your data but change your mind later, you have the right to withdraw your consent at any time, and AAC Waterproofing will stop using your data. If you want to withdraw your consent, please contact us to request this.
Sharing your information
We may share your personal data with trusted third parties, with whom we have made arrangements to provide us with necessary business services, such as:
Processing credit card payments – (e.g. PayPal, Banks, etc.)
Delivery Services (e.g, DHL, Hermes GmbH, Delsol, etc.)
Credit Reference Agencies
We only share your personal data to the extent necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from using, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).
Compliance with legal, regulatory and law enforcement requirements
We will disclose information about you as may be required by law, or as necessary to respond to any legal process/es, to protect property and rights, or to prevent illegal activities. We will endeavour to notify you if this happens and we are legally permitted so to do.
Transfer of personal data abroad
Links to other websites
The Site may, from time to time, contain links to other web sites. We are not responsible for the privacy practices of the owners and operators of these sites. We therefore encourage you to read the privacy statements and policies on each site to which you are asked to submit personal information.
By disclosing personal information to us you consent to the collection, storage and processing of information in the manner described in this Policy.
How to contact us